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Here are all the tools and case studies used and accessible across the stages and steps of Shape in one location.

To submit tools for consideration, please contact us on

To submit case studies for consideration, please contact us

We are always interested in good examples of existing design management applications in the public sector, but are also keen to hear about projects that have used Shape to achieve positive results.

Case Studies

A Tailored Home-Delivery Service Of Medication

Breastfeeding Initiation Programme

Cost Reduction of Lewisham’s Housing Service

Designing Tax System Changes in Australia

Engaging The Elders To Attend Great Events

Family Support Service

Improving Quality of Life Through Co-Design

Improving Residential Gas Safety

Improving Tax Office Perception

Improving The Public Perception Libraries

Increasing Awareness of Carers Service

Increasing Museum Fundraising

Increasing Museum Visitors Numbers

Metrolink: Marketing and Product Interventions

National Design Action Plan – Estonia

Optimising Town Hall Service Delivery

Redesigning the British Gas billing experience

Reducing Car Accidents

Reducing violence and aggression in A&E

Scoping A Transport Service

Service Design For Local Areas

Waste management in Barking and Dagenham Council


7 Tips for better brainstorming

Brief template

Business model canvas

Collective action toolkit

Design specialities tool

Double Diamond Design Process

Facilitator criteria

Finding design suppliers

Fuzzy front end

Gantt chart

IDEO method cards

Measurement tool

Mind map technique

Pitch guide

Project management triangle

Proposal review sheet

Prototyping framework

Quality of design principle (tree swing)

Relative scoring matrix

Service design toolkit

Service design tools

Six thinking hats

SMART tool

Software and file types tool

Stakeholder engagement strategy pyramid

Stakeholder grouping tool


The Design Delivery

Things To Watch Out For

Touchpoint analysis

Types of project (Fog model)

Co-funded by the European Commission